After close, before you lock up

The reply you would write, if it were not 11:40 at night.

Paste the review you cannot stop thinking about. Read a draft that sounds like someone who was there — specific, warm, short enough to post before you lock up.

The review · two stars · 59 words · pasted from a phone at the end of service
Booked for my mum’s 70th on Saturday. We waited forty minutes for the mains and when they came the pasta was cold. Nobody came back to check on us and by the time we left the evening had gone. The food was lovely when it did arrive, which is why I’m writing this instead of just not coming back.
The draft, as it would go up
Thank you for writing this, and I’m sorry the night didn’t hold together — forty minutes and cold pasta on your mum’s 70th is not the evening you booked, and I would have felt exactly the same. I’m glad the food was right when it reached you: the kitchen was behind, and we should have told you so and looked after you while we caught up. If you’ll give us another go, write to me before you book and I’ll set the table myself and keep the timing on our side of the pass. — Marta, owner

One review, one reply

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Copy it from wherever the guest left it — Google, a message, the note you keep re-reading — and paste it whole, typos and all. The draft comes back in a voice that sounds like someone who was in the room, and you can ask for it shorter or a little fuller before you use it.

One review at a time.

One review at a time.

Three on the house

Try three drafts before you decide anything.

Paste the review that is still bothering you and read a reply you would be happy to sign. The first three are free — no account to open, nothing to remember on Monday. After the third, one pack carries the work on.

3 free drafts left
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  3. Copy it and put it up yourself. It goes out in your name, from your hand.

Each answer starts from the text you hand it — the previous one is not carried over.

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